United Airlines announced earlier on Thursday 10 major policies to prevent another incident of violently removing a passenger and improve customers’ experience — and some changes have already been implemented.
The announcement comes after the shocking video of Dr. David Dao, who was forcibly removed from a flight because United needed extra seats for standby crew members, went viral on April 9, leaving the man with a concussion and two missing teeth.
Thomas Demetrio, the attorney representing Dr. David Dao, the man forcibly dragged out of an overbooked United Airlines flight in early April, has reached a settlement with the United Airlines, his Chicago firm announced Thursday.
Dr. Dao’s lawyers, Thomas A. Demetrio of Corboy & Demetrio and Stephen L. Golan of Golan Christie Taglia, and United’s legal representatives have worked out the settlement with a condition that the amount remain confidential.
United Airlines CEO Oscar Munoz will not be promoted as company chairman next year, according to a federal filing on Friday.
Munoz reportedly initiated the decision himself, as he “desires to remove the provisions…related to the future appointment of Executive as Chairman of the Board” and leave “future determinations related to the Chairman position to the discretion of the Board.”
United Airlines is not firing a single employee over the controversy involving Dr. David Dao, the passenger forcefully dragged out of his seat because his flight was “overbooked.”
The announcement came straight from United Airlines CEO Oscar Munoz, who said on a Tuesday conference call:
United Airlines CEO Oscar Munoz said the company will cease using police officers to remove passengers from an overbooked flight following the forceful removal of Dr. David Dao in Chicago on Sunday.
“This will never happen again,” Munoz told ABC News on Wednesday morning. “We are not going to put a law enforcement official onto a plane to take them off … to remove a booked, paid, seated passenger. We can’t do that.”
As if United Airlines couldn’t possibly dig themselves into an even deeper hole, CEO Oscar Munoz surprised us all with the following company-wide memo:
INBOX: @united CEO sends letter to employees about United Express flight.