All passengers aboard the now infamous United Express Flight 3411 where an elderly Asian doctor was forcibly removed from his seat will be getting a refund, according to a statement released by United Airlines on Wednesday.
“All customers on Flight 3411 from Sunday, April 9, are receiving compensation for the cost of their tickets,” United said in a statement quoted by USA Today.
The flight has made international headlines and earned massive outrage since Sunday after airport security officials violently deplaned 69-year-old Dr. David Dao. Multiple videos of the incident taken by passengers on the flight went viral online, sparking global uproar.
In one of the videos, the man, identified as Vietnamese American physician David Dao, was seen with a bloody face as he was being dragged from the aircraft. Horrified passengers who witnessed the violent act were heard expressing disagreement over what was happening.
Before the refund was announced, CEO Oscar Munoz released another apology in an interview with Good Morning America.
“This will never happen again,” Munoz told the hosts of the show on Wednesday morning. “We are not going to put a law enforcement official onto a plane to take them off … to remove a booked, paid, seated passenger; we can’t do that.”
Dao’s lawyers and one of his family members will provide their statements regarding the incident on Thursday. While his legal team has yet to file a case, it has already petitioned to demand that all evidence in the case be preserved by the airline and airport security.