The incident: Thewoman, who has yet to be identified, yelled at a USPS worker inside the post office on Main Street in Los Altos at around 4:15 p.m. on Thursday.
In the video, captured by customer Tyler Brumfield, the woman can be heard yelling at the worker, “Can you just do your job?! It’s simple!”
“A letter with a certified return receipt. I don’t need to hear all this other stuff that you want me to try to dictate to me. I’ve been in this country for 38 years. I think I should know what I’m doing,” she added.
After scolding the man some more, the woman was heard saying “ch*nk” under her breath.
Brumfield was among the bystanders who quickly defended the worker and denounced the woman’s use of the slur.
“That’s not acceptable! No it’s not! Totally NOT okay!” said Brumfield.
Meanwhile, another customer can be heard calling the authorities to report the incident.
Before leaving, the woman faced the camera directly and said the “ch*nk” again in a much louder tone.
Spreading awareness: In an interview with ABC7 News, Brumfield said he recorded the incident on his mobile phone camera because he wanted to let people know about it.
“The reason I did it was to spread awareness and to let people know that this is happening all around us. We live in Silicon Valley and this is happening in Los Altos California,” Brumfield was quoted as saying.
He then added: “We are all humans and we should respect each other as such, because someone is different or has different melanin doesn’t mean we have to disregard the humanity of that particular person.”
In a statement, a representative from USPS noted that such abusive behavior and language is not tolerated in their organization and committed to providing training to all of their employees the woman came in contact with.
“That employee has never been anything but professional and polite every time I have been in that post office. Shame on that awful woman who was obviously not taught acceptable behavior by her family,” according to one user.
“Thank you for weighing in on this– I actually was told the very same thing by two people that this employee has always been professional and courteous,” Lim responded.
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