United Airlines is Now Offering $10,000 for Being Bumped From Flights
Aero Icarus (CC BY-SA 2.0)
United Airlines announced earlier on Thursday 10 major policies to prevent another incident of violently removing a passenger and improve customers’ experience — and some changes have already been implemented.
“Our review shows that many things went wrong that day, but the headline is clear: our policies got in the way of our values and procedures interfered in doing what’s right,” said United CEO Oscar Munoz in a statement.
“Both Dr. Dao and I applaud United for promptly addressing the many issues that have plagued passenger satisfaction in the arena of airline customer service. All of its policy changes announced today are passenger friendly and are simple, commonsense decisions on United’s part to help minimize the stress involved in the flying experience. Dr. Dao is proud, despite his ordeal, to have played a role in spearheading these announced changes. And going forward, he hopes United takes the lead in inspiring the entire airline industry to supply passengers the dignity, respect and fairness we all deserve.”
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