Chinese netizens are using pics of actor Ma Dong-seok to get better customer service

Chinese social media users are changing their profile pictures to photos of “Eternals” actor Ma Dong-seok to receive better cust...

Air Canada to use AI to handle simple customer service issues

Air Canada has announced its plan to incorporate artificial intelligence for customer service issues. Speaking to The Globe and Mail, Air Ca...

Why Japan’s Customer Service is the Best in the World

Japan is renowned for its impeccable customer service which has become a standard in almost every industry in the country. Establishments, b...