There are very rare moments when people open up a Kit Kat packet and chance upon a solid chocolate bar instead of one with a wafer inside. While many consider this a blessing in disguise, one woman feels that Nestle has done her a great disservice with the anomaly.
Twenty-year-old law student Saima Ahmad from the north London, U.K. borough of Enfield is demanding a lifetime supply of Kit Kat bars after she found a bar without a wafer among the several bars she purchased last month, according to Yahoo News.
“They go about advertising the unique concept of KitKat, but I’m so disappointed by what I have purchased,” the King’s College law student told Yahoo. “I’m hoping they will apologise to me and in future focus more on quality of their product. I wouldn’t rule out taking this further if Nestle do not apologise or compensate me adequately. As I mentioned in my letter of complaint, an unlimited supply of KitKat would do.”
Ahmad reportedly wrote a letter to Nestle with the demand after her “monetary and emotional” loss.
The letter read:
“The truth of the matter is; manufacturers owe a duty of care to consumers. The specific duty you owe in consistency in your manufacturing process. The failure to take due care in the manufacturing process resulted in a product being defective. As a result I feel as though I have been misled to part with my money and purchase a product that is clearly different from what has been marketed by Nestle. The loss I have suffered is of monetary and emotional significance.“
Expressing her loss of faith in Nestle, she concluded: “Clearly, if I wanted to purchase a confectionery item that is purely chocolate, I would have purchased a bar of Galaxy.”
While Nestle has made no public response to Ahmad yet, the company has acknowledged that such anomalies happen when their machine jams and misses filling the center with a wafer.