It’s unclear whether Popeyes plans to address the customer’s supposed complaint.
“I just cannot imagine someone writing a slur on a customer’s receipt name field, then handing it to them. That just seems so stupid,” a Reddit user commented. “That said, f*** racists.”
Another claimed that the Popeyes branch in question is the “worst” they have been to.
“It’s the worst Popeyes I have been to. Filled with high school kids behind the counter that work slow as f***. I remember waiting 25 minutes for a Chicken Po’ Boy.”
Twitter users shared the same sentiment, with one noting that Popeyes’ customer service is “nonexistent.”
Their customer service is nonexistent. I tried to get in touch with them about an incident once – they emailed me with a survey. The 1st question said “did anyone follow up and resolve your issue?” When I clicked no the survey ended. pic.twitter.com/1teHcKCoD9
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