Chipotle fan know the most famous off-menu item you can order at the fast casual restaurant is the “quesarito.”
It’s your regular burrito except with an extra layer of cheese sandwiched between two tortillas rather than the usual one. If you asked nicely, they’d usually make it for you for no charge — if they ever charged you, it would be just for some extra cheese and a tortilla.
Unfortunately, those days are now over. Chipotle has now tacked on an extra $3.50 to the normal price of a burrito if you opt for the extra tortilla and cheese. Hardly worth it if you consider how much some cheese and a single tortilla actually costs, but then again, this is the quesarito we’re talking about. If for some reason you say no to the charge, Chipotle employees will explain that the charge accounts for the extra time needed to make the item.
Chris Arnold, Chipotle’s communications director, also explained that the burrito chain had to settle on a policy for the off-menu item because customers became confused when they were charged different prices.
“In the case of the quesarito, people were ordering them with enough frequency, and we’d see confusion among customers from time to time because they could be charged differently when they order it.”
Despite the gooey awesomeness of cheese with a heart made of burrito, the quesarito was a major source of Chipotle employee frustration — plus it held up the line for all the other customers. Now they have a new procedure for taking quesarito orders, according to a memo posted by one Chipotle employee on Twitter: