Chinese Restaurant Trusts Customers to ‘Pay What They Want’ For Food, Completely Backfires

Chinese Restaurant Trusts Customers to ‘Pay What They Want’ For Food, Completely Backfires
Ryan General
October 18, 2016
With much faith in the “inherent goodness of human beings,”
If that doesn’t sound like a good idea at all, then maybe because it simply isn’t.
The restaurant in the Guizhou capital of Guiyang did attract a huge crowd on opening day, however, it failed to make any earnings at all, according to The Paper (via Shanghaiist).
In fact, after seven days of the promo, the karst cave-themed diner managed to lose as much as 100,000 yuan ($14,845).
Owner Liu Xiaojun and her partners apparently did not anticipate how brazen customers can get when given the opportunity. They reportedly presumed that most of the diners would be “rational and fair.”
During the promo, a significant number of customers reportedly paid only 10% of the total cost of their meal. Some even had the gall to pay just 1 yuan ($0.15).
“If our food or service was the problem, then that would be one thing,” said Liu. “But according to customer feedback, our dishes are both filling and tasty. It’s just that the payments don’t match up with the evaluations.”
The failed promotion had a huge impact on Liu’s business partners who ended up arguing just a week from the restaurant’s opening on October 2. One of the partners even decided to just return to his hometown in frustration.
After a week of the huge loss, the restaurant then experienced an even more betrayal when none of its original customers who took advantage of the“pay what you want” scheme even came back the day the  promo ended.
“It makes sense that people like to eat food and not pay much. I just don’t understand why they haven’t come back since the promotion ended,” Liu said.
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