NextSharkNextShark.com
Latest NewsletteršŸµ Kelly Marie Tran in racism studyRead

Article

Cathay Pacific Mistakenly Offers $16,000 First Class Tickets for $1,600, Will Still Honor Prices

    Asian America Daily - in under 5 minutes

    Get our collection of Asian America's most essential stories, to your inbox daily, for free!

    Unsure? Check out our Newsletter Archive

    Cathay Pacific Airways has made another human error in some of their first-class tickets and offered one-tenth of the price for its flight from Portugal to Hong Kong.

    The mishap occurred on Sunday when the airline sold a one-way first-class ticket on partner carriers from Lisbon to London, Zurich or Frankfurt with connecting Cathay Pacific flights to Hong Kong as the airline reportedly has no direct flights to Portugal, according to South China Morning Post.

    A morning flight from Lisbon to Frankfurt followed by a midday flight on Cathay Pacific to Hong Kong still costs $16,000. However, the error affected a midday flight from Lisbon to London and a late afternoon first-class flightĀ on Cathay, with a reduced ticket price of $1,512.

    ā€œWe are aware of an error on some fares from Europe on our website because of an input issue. The sale of such fares was stopped immediately,ā€ a spokeswoman from Cathay Pacific said in a statement. ā€œWe are looking into the root cause of this incident both internally and externally with our vendors.ā€

    ā€œFor the very small number of customers who have purchased these tickets, we look forward to welcoming you on board to enjoy our premium services.ā€

    While errors such as this one are quite rare, recurring ones might indicate a much bigger issue, according to Civic Party member and commercial pilot, Jeremy Tam Man-ho.

    ā€œHuman errors can happen, no matter how sophisticated a company is, but if the same kind of errors happen repeatedly in a short space of time, it may indicate a bigger problem,ā€ he said.

    A similar incident happenedĀ to the airline during New Year’s Day when an error gave passengers a hefty discount. Instead of canceling, Cathay Pacific held their end of the bargain and welcomed all those who bought the super cheap first-class tickets aboard the plane.

    Featured Image via Wikimedia Commons / Frank Kovalchek (CC BY 2.0)

    Support our Journalism with a Contribution

    Many people might not know this, but despite our large and loyal following which we are immensely grateful for, NextShark is still a small bootstrapped startup that runs on no outside funding or loans.

    Everything you see today is built on the backs of warriors who have sacrificed opportunities to help give Asians all over the world a bigger voice.

    However, we still face many trials and tribulations in our industry, from figuring out the most sustainable business model for independent media companies to facing the current COVID-19 pandemic decimating advertising revenues across the board.

    We hope you consider making a contribution so we can continue to provide you with quality content that informs, educates and inspires the Asian community. Even a $1 contribution goes a long way.Ā  Thank you for everyone's support. We love you all and can't appreciate you guys enough.

    Support NextShark

    Mastercard, Visa, Amex, Discover, Paypal