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For every barista at Starbucks, there will always be that one nightmare customer that they strain to serve with a smile, but no customer may be as annoying as this one.
According to barista Brad Halsey, for nearly two weeks one man has been going to his local Starbucks and ordering an outrageously complex drink, and he does so in a “pompous and creepy” way. His drink is free because it’s his “birthday,” only it has been his birthday every day because he registered 365 Starbucks cards online each with a different birthday (which may or may not be considered fraud). On top of that, he uses the same “must be a malfunction” story every time he orders.
Halsey posted his ongoing nightmare experience on Kitchinette as part of their “Stories of Horrible Restaurant Customers” series. Halsey writes:
“There is a man who comes to my Starbucks every single day and orders the most horrible drink in an infuriating way. He purchased 365 Starbucks cards and registered every one of them online with a different birthday so that he gets a ‘free birthday drink’ EVERY DAY OF THE YEAR. Even though I know exactly how he ‘beat the system’ there, he pretends that his app is just malfunctioning and it magically gives him the same free birthday drink every day. If he was a nice guy, I might not be so irritated. But he’s not a nice guy. Here is a sample of our exchange when he orders (when you imagine his voice, it should be pompous and creepy):
Me, scowling on the inside: ‘Hello.’
Him: ‘I need a Venti cup and a marker.’
Me: ‘Oooooohkaaaay. Here ya go.’
I reluctantly give him the cup and marker. He draws lines and arrows and writes all over the cup while telling me: ‘Two pumps of white mocha here, then add five pumps of vanilla. That should take us to this line here where you’re gonna add cold heavy cream up to this ridge here…it should be halfway between this line and this line. Make sure to add the heavy whipping cream before the espresso, it changes the taste if you do it out of order. Then add your four shots, three regular and one long shot. That long shot is important, since you guys reformulated your machines, it’s been Hell trying to get my drink right. That long shot helps balance it. Then stir it for me, Mister Brad. Now do me a favor and add ice to the top there and it’ll be easy as pie. I’m not picky so don’t worry about shaking it or anything like that.’
Me: ‘OK. Easy as pie.’
Him: ‘Now they ring it up for me like this: one quad espresso, add white mocha, sub vanilla, sub heavy cream.’
[He wants it rung up that way so he just has to pay $3.00 for a drink that really should be around $6.50 if it was rung up correctly as an Iced Quad Venti Vanilla White Mocha with heavy cream instead of milk.]
Him: ‘Now I’m going to use my free birthday reward to pay. Did I tell you about my birthday reward app malfunction? The app is screwed up and it’s been giving me the same free birthday drink for twelve days now! I mean, I’m not going to complain or anything. Maybe I should check my mail at my old house and see if I’ve won free Starbucks for life! Ha ha ha!’
[he tastes his drink & frowns]
Him: ‘Mister Brent, why don’t you pour a decaf shot on top of this for me? It’ll be perfect then. It’s just a hair too sweet.’
[I pour one decaf shot on top of his drink]
Me, and my skin is crawling at this point: ‘Thanks! Have a great day. Oh yeah, and HAPPY BIRTHDAY.’
(Editor’s Note: I guarantee you this motherfucker brags to his friends that he’s figured out a ‘great Starbucks menu hack.’)”