Asian airline carriers dominate list of best global airlines as rated by passengers

December 15, 2021

Airlines in Asia dominated a list of global world-class carriers ranked based on customer experience.

The results: The Airline Passenger Experience Association (APEX) recently announced the winners of The World Class 2022 Airline Awards based on airline passenger ratings of safety, sustainability and service.

In a press release, the nonprofit association said it determined the rankings by collecting feedback from passengers from almost 1 million flights “across more than 600 airlines from around the world using a five-star scale.” The rankings were then “independently certified by a professional external auditing company.”
The list of “World Class” airlines for 2022 is mostly made up of Asian carriers from the Middle East, East Asia and Southeast Asia.

The elite seven is composed of Emirates (United Arab Emirates), Japan Airlines (Japan), KLM Royal Dutch Airlines (Netherlands), Qatar Airways (Qatar), Saudia (Saudi Arabia), Singapore Airlines (Singapore) and Turkish Airlines (Turkey).
Qatar Airways also received APEX’s Passenger Choice Award for “Best Seat Comfort” and “Best Food & Beverage,” while Emirates received the “Best Entertainment” award.

More five-star carriers: In addition to the “Word Class” list, 16 other carriers also scored five stars from passenger surveys and professional auditors.

Seven of them are also from Asia: Cathay Pacific (Hong Kong), China Airlines (Taiwan), El Al (Israel), Etihad Airways (United Arab Emirates), EVA Air (Taiwan), Korean Air (South Korea) and Xiamen Airlines (China).
Completing the list are Aeroflot Russian Airlines (Russia), Aeroméxico (Mexico), Air Canada (Canada), American Airlines (United States), Delta Air Lines (United States), Lufthansa German Airlines (Germany), SWISS (Switzerland), United Airlines (United States) and Virgin Atlantic (United States).
“Only verified five-star ratings from passengers help airlines reach this highest level requiring the vast majority of their independently verified customer ratings to be five-star,” APEX said in a previous press release. “For example, APEX requires four times the number of five-star votes to counteract a single one-star vote. This provides tremendous power to customers when they are disappointed by their customer experience as airlines rely upon feedback to further improve their in-flight product and airline service.”

Featured Image via Singapore Airlines

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